Shipping policy

We offer the following Shipping Options.

Click & Collect

Standard Shipping with Australia Post

Express Post with Australia Post

Australia Post is our preferred Shipping Supplier as part of our Mission is to support Australian Owned businesses and jobs at every opportunity.

Cost of Shipping:

FREE Shipping for all orders in Victoria

FREE Shipping for all other States for orders over $149

Shipping is $9.99 for all orders $149 or less Australian Wide

Duration of Shipping:

Victorian Metro Regions up to 2 business days
Victorian Country Regions up to 5 business days

Non Victorian Metro Regions 3 to 6 business days
Non Victorian Country Regions up to 10 days

Handling Time:

We endeavour to have all orders despatched same day or by close of business the following day.

For Click & Collect orders we aim to have your products ready to collect SAME DAY but some items may take up to 24 hours

Restrictions: Items containing batteries (e.g. Pocket Radar & StanceBeam) can only be shipped without the batteries included.

CLICK & COLLECT POLICY

Q. What is 'Click & Collect'?

A.Click & Collect allows you to purchase goods through our website and pick them up at our Showroom at a time that's convenient for you*. Your goods are reserved and paid for before you arrive, so all you need to do is collect and go.

*Subject to availability and showroom trading hours

Please note that occasionally orders can come up for verification and when this occurs the 1 hour ready for collection promise will apply from when the order is confirmed. We will do our very best to ensure your order is available to collect as quickly as possible.

Q. Is there a charge for Click & Collect?

A. Cricket World Moorabbin's Click & Collect is a complimentary service.

Q. What will I need to collect my order?

A. Once you've placed your order, we'll send you an email as soon as it's ready to collect. This email will have your order number. To pick up your order you'll need:

Your order number

Valid photo ID (i.e. current passport, driver's licence or Student pass)

The credit card that was used for the purchase (if applicable)

Q. Where do I go to pick up my order?

A. Once you have received your “Ready to Collect” email, simply make your way to Cricket World Moorabbin @ 32 Levanswell Road, Moorabbin

Q. Can someone else pick up my Click & Collect order?

A. Absolutely! You can nominate someone to collect the goods on your behalf when placing your order. To collect the goods, the nominated person will need to provide the order number and a valid photo ID for themselves (current passport, driver's license or Student pass).

Q. Can I change my Click & Collect order once it has been placed?

A. If you need to change your order please email chris@cricketworldmoorabbin.com

Q. Can I cancel a Click & Collect order?

A. Should you need to cancel your order prior to pick up, please email us at order-chris@cricketworldmoorabbin.com as soon as possible.

Q. What if the price reduces on an item I have ordered before I collect my purchase?

A. Should this occur we will simply produce a Store Credit for you to the value of the

Q. What if I change my mind in-store and wish to buy something different?

A. Simply chat to the Retail Assistant in store at pick up and they can return or exchange any items in your online order that you've changed your mind about.

Q. What if an item on my order is out of stock?

A.Should a product become out of stock we can restock within a short time frame, refund the payment, offer an alternative product or look to accommodate any suggestion that you may have.